Accessibility Statement
Our Commitment
Lux Tours and Shuttles is committed to ensuring that our services and website are accessible to all customers, including those with disabilities, mobility limitations, or any other special requirements. We believe that everyone deserves safe, dignified, and comfortable transport, and we strive to accommodate the needs of all passengers to the best of our ability.
Service Accessibility
We welcome passengers with disabilities and special needs and encourage you to inform us of any requirements at the time of booking so that we can make appropriate arrangements. This includes but is not limited to mobility assistance, the use of wheelchairs or walking aids, medical equipment, and assistance for visually or hearing-impaired passengers.
While our current fleet may not include fully adapted vehicles in all cases, we will make every reasonable effort to accommodate your needs or refer you to a suitable alternative where we are unable to do so. Please contact us as early as possible before your trip so we can plan accordingly.
Passengers travelling with young children are reminded that appropriate child seats or booster seats are the responsibility of the parent or guardian, in line with South African road safety regulations. Please notify us in advance if you require guidance or assistance in this regard.
Assistance and Support
Our drivers are committed to treating all passengers with courtesy and respect. Where a passenger requires additional assistance boarding or alighting a vehicle, our drivers will provide reasonable support. If you have specific requirements that go beyond standard assistance, please discuss these with us prior to booking so we can ensure the right arrangements are in place.
Website Accessibility
We are committed to making our website as accessible and user-friendly as possible. We aim to meet accepted accessibility standards and ensure that our website can be used by as wide an audience as possible, including those using assistive technologies such as screen readers.
We acknowledge that some areas of our website may not yet fully meet all accessibility standards and we are committed to ongoing improvement. If you experience any difficulty accessing content on our website, please contact us and we will do our best to assist you and address the issue.
Feedback and Continuous Improvement
We value feedback from all customers and use it to improve our services and accessibility provisions. If you have experienced a barrier to accessing our services or website, or if you have suggestions on how we can better serve passengers with specific needs, please reach out to us. All feedback will be taken seriously and responded to promptly.