Privacy Policy
Introduction
Lux Tours and Shuttles respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and all other applicable South African data protection legislation.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.
By using our website or booking our services, you confirm that you have read and understood this policy and consent to the collection and use of your personal information as described herein. You may withdraw your consent at any time by contacting us using the details provided below. Please note that withdrawing consent may affect our ability to process or fulfil your booking.
Information We Collect
We may collect the following types of personal information:
Full name and contact details (email address and phone number), pickup and destination addresses, booking and travel information, payment-related information, and any information you voluntarily provide through forms or communication.
We collect only the minimum personal information necessary to fulfil the purposes described in this policy.
How We Use Your Information
We use your personal information to process and manage bookings, provide transport services, communicate with you regarding your booking, improve our services and customer experience, and comply with legal and regulatory requirements.
We will only process your information on lawful grounds, including where it is necessary to fulfil a contract with you, where we have your consent, or where processing is required to comply with a legal obligation.
Sharing of Information
We do not sell or rent your personal information to third parties.
Your information may be shared only when necessary: with employees or service providers directly involved in delivering our services, to comply with legal obligations or lawful requests from authorities, or to protect our legal rights or the safety of our staff and passengers.
All third parties who handle your personal information on our behalf are required to maintain confidentiality and to process your information only in accordance with our instructions and applicable law.
Where personal information is transferred outside of South Africa, we will ensure that adequate safeguards are in place as required by POPIA.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or misuse.
In the event of a data breach that poses a risk to your rights and interests, we will notify you and the Information Regulator as required by POPIA.
While we strive to protect your information, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy. In general, booking and transaction records are retained for a period of five years to meet legal, tax, and accounting obligations, after which they are securely deleted or anonymised. Where a longer retention period is required by law, we will retain your information accordingly.
Your Rights
Under POPIA, you have the right to request access to your personal information that we hold, request correction or deletion of inaccurate or outdated information, object to the processing of your information where permitted by law, and withdraw your consent to processing at any time.
You also have the right to lodge a complaint with the Information Regulator of South Africa if you believe your personal information rights have been violated.
Information Regulator contact details: Website: www.inforegulator.org.za Email: inforeg@justice.gov.za
To exercise any of your rights, please contact us using the details provided below.
Information Officer
In terms of POPIA, Lux Tours and Shuttles has designated an Information Officer who is responsible for ensuring compliance with this policy and applicable data protection legislation. For queries or requests relating to your personal information, please contact us at info@luxtoursandshuttles.com.
Cookies and Website Usage
Our website may use basic cookies or analytics tools to improve user experience. Cookies do not collect personally identifiable information unless voluntarily provided by you.
You may disable cookies through your browser settings at any time, though this may affect the functionality of certain parts of the website.
Compliance with Applicable Laws
We process personal information in accordance with POPIA and all other applicable South African data protection legislation.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Where material changes are made, we will notify you by posting a notice on our website or by emailing clients with active or recent bookings. The revised policy will include an updated effective date. Continued use of our services following notification of changes constitutes your acceptance of the updated policy.
Contact Information
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Lux Tours and Shuttles Email: info@luxtoursandshuttles.com
Phone / WhatsApp: +27 71 643 3450
Business Address: Helderberg Area, Cape Town, Western Cape
Effective Date: 17 February 2026